ITIL 4 Foundation Mock Exam

1. Which dimension of service management focuses on organization structure and culture?

A. Information and technology B. Partners and suppliers C. Organizations and people D. Value streams and processes

2. What is 'value co-creation' in ITIL 4?

A. Providers define value alone B. Customers and providers collaborate to create value C. Value is only financial profit D. Suppliers deliver value without input

3. Which ITIL practice is most closely related to handling recurring incidents?

A. Incident Management B. Problem Management C. Change Enablement D. Service Desk

4. Which of these is a key ITIL guiding principle?

A. Focus on processes first B. Collaborate and promote visibility C. Avoid feedback D. Maximize control

5. What is the main purpose of Change Enablement?

A. To restore service quickly after incidents B. To maximize the number of changes implemented C. To ensure risks are properly assessed and changes authorized D. To eliminate all changes